Frequently Asked Questions


ORDERS

What payment methods do you accept?

We accept most major credit cards, as well as PayPal.

Why was sales tax added to my order?

Due to Nexus regulations we must charge sales sax in any state where we have a physical presence. That includes California, where we are headquartered, and Texas, where we have a showroom. Additionally, Washington State has an added tax in compliance with their trade laws.

How do I cancel an order?

Once an order is placed, we promptly pull the items and send them to dye. Should you need to cancel or change your order for any reason, please notify us within 24 hours of original order placement via the Contact Us form. Due to the custom dying process, if your order is canceled after 24 hours, a 25% restocking fee will be applied.

SHIPPING

How long will it take to ship my order?

As we are dying the order especially for you, please allow 6-8 weeks for your package to leave our warehouse.

Can I expedite shipping?

You can select an expedited shipping method at checkout, however we still require 6-8 weeks to process your order. Need it sooner? Find a local retailer to see if they have it in stock!

What carrier do you use?

UPS is our preferred carrier. We also use USPS and FedEx.

Do you ship to P.O. boxes?

Unfortunately, not at this time.

What are your shipping rates?

When you purchase through bellanottelinens.com, shipping on all domestic orders is complimentary! Shipping rates, duties and taxes are displayed upon checkout for all international orders.

What happens when an item is backordered?

We strive to fulfill all orders in a timely manner. We will notify you as soon as possible if the item you ordered will have a lead-time exceeding 8 weeks.

RETURNS

What is your return policy?

We take the utmost pride in each product sold by Bella Notte Linens. If you are unsatisfied with your purchase for any reason, we are happy to accept your return within 30 days of receipt. Due to the custom nature of our dye process, all returns will incur a 25% restocking fee. Items must be unused, unwashed, and in their original condition with tags attached. Returns can only be processed for products purchased on bellanottelinens.com. Products purchased from bellanottelinens.com cannot be returned to a local retailer. Similarly, products purchased from a Bella Notte Linens retailer cannot be returned through this site.

Refunds can only be issued to the original form of payment. Shipping, handling, re-stocking fees, and return shipping charges will be deducted from the amount refunded. Standard shipping charges will apply for all “free shipped” items. Refunds are processed within 7-10 business days after receipt of returned goods.

Please click here to complete the return form and print a shipping label. Shipping labels are active for 10 days and can be dropped off at any UPS shipping location.

How do I cancel an order?

Once an order is placed, we promptly pull the items and send them to dye. Should you need to cancel or change your order for any reason, please notify us within 24 hours of original order placement via the Contact Us form. Due to our custom dying process, if your order is canceled after 24 hours, a 25% restocking fee will be applied.

CARE

Should I dry clean my linens?

We do not recommend dry-cleaning any Bella Notte products. In fact, we pride ourselves on being an easy care luxury line with linens that can be laundered in your own home, according to the instructions on the label.

What detergent do you recommend?

We highly recommend using The Laundress detergents when caring for all of your Bella Notte Linens products. Non-toxic, biodegradable, and allergen free, The Laundress detergents clean effectively yet gently, helping to preserve your Bella items during each wash cycle.

How do you recommend I care for my bedding?

Please peruse our Care Instructions for specifics on how to best care for each of our collections.

Can I iron or steam my Bella Notte linens?

Our products are intended to be easy care, and therefore ironing isn’t necessary. We love the look and feel of lived in linens! Many of our products, however, can be ironed or steamed according to their care instructions. Olivia lace is an exception as it cannot come in contact with heat, and some of our products with rayon or silk content may result in streaks in the velvet pile. When in doubt, refer to sewn-in care label or our Care Instructions page!

How do I care for my inserts?

For best results, professional laundering is recommended. Please refer to the care instructions on the product.

PRODUCTS

Where can I see products in person?

Please utilize our Store Locator to find a Bella Notte retailer near you. We consider our linens to be an investment for your home (and for a good night’s sleep!), and believe the best way to know the quality and hand of Bella Notte Linens is to experience it in person. If you decide to stop by one of our trusted retail partners to learn more about our products, we encourage you to work with their team and order your new bedding directly from them.

Why isn’t everything from your line available for sale on the website?

At launch, we have selected some of our favorite collections and colors and will slowly add more as we receive feedback from our customers. In the meantime, to access the complete line we highly recommend shopping with one of our trusted retail partners!

Why isn’t every product showcased in the Lookbooks and Lifestyle Inspiration galleries for sale?

At Bella Notte we don’t just photograph our products, we attempt to present lifestyle photography that inspires you and your home decor. We continue to offer these photos to browse despite a color or fabric style having been discontinued. Because our aesthetic remains relaxed and romantic, you are able to create a similar look with current styles and colors.

SIZING

Where can I find the product dimensions?

Each product page includes sizing information under Description & Details. Dimensions are approximate as natural fibers may stretch or give with time, ironing, and washing. View the Size Guide link on each product page for more information.

Will my inserts fit your product?

You might find that our sizes are more generous than other bedding lines. We recommend purchasing our inserts, which perfectly fit our products. Having said that, our pillowcases and shams should fit most regulation-sized standard and king inserts! When in doubt, check the Size Guide link on the product page.

MANUFACTURING

Where are Bella Notte’s fabrics sourced?

We source our fabrics globally utilizing a variety of beautiful textures from all around the world. This gives our line an international and eclectic aesthetic, and ensures we are receiving the finest quality textiles.

Where are Bella Notte’s products made?

We are proud to design, cut, sew, and dye in the United States from imported fabrics. We have contractors in San Francisco, as well as our very own in-house sewing room. We garment dye each product locally in Novato, California. Click here for a video exploring our Manufacturing Process.

Are items from my order guaranteed to match?

When you place an order, all items within that order are dyed together. Each fabric, be it Velvet, Cotton, or Linen, absorbs the dye with a different saturation – however, dying them together ensures that items from your order emerge from dye in the same harmonic tone.

If I place separate orders, will my items match?

As a part of our unique manufacturing process, dye lots can vary. Items are not guaranteed to match when ordered separately, though our process has been refined over the years so that color variance is minimal.

WHOLESALE & DESIGNER

How do I become a Bella Notte retail partner?

You may apply through our website using our Retailer Application. Upon submission, your application will be sent to the local sales team member for review and discussion.

Do you have a program for designers?

We do have a program for designers interested in offering Bella Notte to their clients, or using our products for a project. Please complete the Retailer Application to apply.

Can I sell Bella Notte online?

We currently have a hold on opening new online accounts. You are welcome to complete the Retailer Application form. All applications are reviewed and we will reach out should anything change.