Frequently Asked Questions

Orders

What payment methods do you accept?

In addition to standard payment options, we also offer Affirm, a payment plan that allows you to make payments over several months (so you can invest in pieces you love!).

Click here to learn more about Affirm's full payment terms and disclosure requirements.

Why was sales tax added to my order?

Due to economic tax law regulations, we are required to charge sales tax in any state where we meet the sales tax law requirements. This is unique to each state.

How do I cancel an order?

Due to the special quality of our small batch production, should you need to cancel or change your order for any reqson, please notify us within 24 hours of order placement via the Contact Us form.

Shipping

How long will it take to ship my order?

Please allow 3-4 weeks from order placement for your products to ship to you. Shipping lead times vary based on location. 

Why does it take so long to ship my order?

Bella Notte linens are exquisitely crafted by master sewers and dyed to order in small batches in our artisanal dye house. We’ve worked with many of the same local makers for over 25 years. This process takes a little longer, but you can delight in each Bella Notte piece being one-of-a-kind.

Can I expedite shipping?

You can select an expedited shipping method at checkout, however we still require up to 6 weeks to produce your order. Need it sooner? Find a local retailer to see if they might have what you’re looking for in stock!

What carrier do you use?

UPS is our preferred carrier. We also use USPS and FedEx.

Do you ship to P.O. boxes?

Yes, we are able to ship to P.O. boxes. Your package will be delivered via USPS.

What are your shipping rates?

When you purchase through bellanottelinens.com, shipping on all domestic orders over $500 is complimentary! Shipping rates, duties and taxes are displayed upon checkout for all international orders.

Why am I being charged duty and tax?

As an international customer, all items are subject to current duty and tax rates as set forth by U.S. Customs and Border Protection. These charges are non-refundable and subject to any and all products being shipped outside the U.S.

What happens when an item is backordered?

We strive to fulfill all orders in a timely manner. We will notify you as soon as possible if the item you ordered will have a lead-time exceeding 6 weeks.

Care

How do you recommend I care for my bedding?

Please visit our Care Guide for specifics on how best to care for each of our collections.

Should I dry clean my linens?

Please DO NOT dry-clean or professionally press any Bella Notte products. The harsh chemicals and high heat used will harm your Bella Notte products.

We take pride in creating easy care, luxury linens that can be laundered in your own home, according to our Care Guide.

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What detergent do you recommend?

We HIGHLY recommend using Common Good Laundry Detergent when caring for all of your Bella Notte Linens products.

Can I iron or steam my Bella Notte linens?

Our products are intended to be easy care, and therefore ironing isn't necessary. Please see our Care Guide for specific instructions regarding ironing.

How do I care for my inserts?

For best results, professional laundering is recommended. Please refer to the care instructions on the product tag.

Returns

What is your return policy?

We accept returns within 30 days of shipping for dyed-to-order items purchased on bellanottelinens.com. Items must be unused, unwashed, and in their original condition with tags attached. Returns can only be processed for products purchased on bellanottelinens.com.

Eligible returns have the option to receive a refund or store credit, minus a handling fee. Some items, such as duvet inserts, laundry detergent, etc., are final sale and not eligible for return or exchange. Please see individual product pages for more information. Bella Notte reserves the right to limit returns or exchanges for any and all Bella Notte products in all instances.

International orders: Due to the high prices of duties, taxes, and shipping, we are unable to accept returns on international orders.

Items purchased on our Renewal site are final sale, and not eligible for return.

To begin a return, please click here.

How will I be refunded?

Refunds can only be issued to the original form of payment. Due to the custom nature of our production process, returns are subject to a fee tha t helps our team cover the return shiping and restocking process. This fee varies depending on the value of your order, and whether you are choosing a refund or store credit. Refunds are processed within 7-10 business days after receipt of returned goods.

How do I cancel an order?

Once an order is placed, we promptly begin small batch production. Should you need to cancel or change your order for any reason, please notify us within 24 hours of original order placement via the Contact Us form. 

Warranty

What is your warranty policy?

One-Year Manufacturer's Warranty: Proper care is necessary to keep our linens looking beautiful. We stand behind our products and offer a 1-Year Warranty against manufacturing defects. Damage due to improper care is not covered by our warranty.

Warranty claims that are approved will be reviewed for repair or replacement, at our discretion. We will work with you on a case-by-case basis to determine the appropriate outcome.

International orders are not eligible for warranty coverage.

Products purchased on Renewal by Belal Notte are not eligible for warranty coverage.

To begin a warranty claim, please click here.

Our Process

Where are Bella Notte’s fabrics sourced?

We source our fabrics from Europe and Asia, utilzing a variety of beautiful textures from around the world. Our decades-long relationships with vendors ensure that we are receiving the finest quality textiles.

Where are Bella Notte’s products made?

Our globally sourced linens have been artisan-crafted and dyed to order in Northern California since 1996. We're proud that we've worked with the same dye house and the same local makers for over 25 years! Our dye house is right down the street from where we cut, sew, and work together as a family-owned and operated business.

Are all products dyed to order?

Products purchased on bellanottelinens.com are dyed to order. Products purchased on Renewal by Bella Notte are pre-dyed.

What types of dyes are used?

We believe in conscious luxury and make sure to use only non-hazardous and low-impact dyes.

Our Colors

Are items from my order guaranteed to match?

When you place an order, all items of the same collection and color are dyed together. Each fabric absorbs the dye with a different saturation creating beautiful and complementary tonal variation.

If I place separate orders, will my items match?

Every dye load is unique, and items on separate orders are not guaranteed to match, even if they are the same color.

Why is there color variation between dye lots?

Our small batch process results in tonal variation. Swatches represent our range of colors, and are not guaranteed to match your order. We invite you to embrace this as the inherent beauty of our one-of-a-kind pieces.

Can I order a fabric or color swatch?

Yes! We encourage you to order fabric swatches to experience the quality, hand and unquie color of our products, and to see how our beautiful colors and textures look in your own home. Fabric swatches represent the possible range of our color palette, but may not be an exact match to your order. Click here to view our swatches.

Can you describe your unique colors?

WHITE — The forever-perfect bedding color, our classic White is crisp and clean, a timeless option in all of our textures.

WINTER WHITE — Wooly and warm, Winter White adds a subtle depth to your bedroom. Softer than classic White, and cooler than a cream, it’s an updated take on a timeless tone.

PARCHMENT —  Perfectly antiqued, it’s the neutral you’ve been looking for. Reminiscent of love-worn letters from another era, this creamy hue is tinged with a warm glow, pairing beautifully with all of our tones.

HONEYCOMB  — a golden hue that is earthen and vibrant at once.

PEARL — This nude-like neutral, the shade of an elegant garden rose, dyes rich and warm in our silk velvets, while leaning fair and soft in our cottons and linens.

ROUGE  — a blushing mid-tone pink, our color crush adds warmth to your space.

POPPY — Inspired by vibrant spice markets and refined by flora closer to home, Poppy is our nod to the lesser known red California poppy which is actually a deep orange.

FIG — Regal and lavish, Fig is a rich purple-garnet tone that richly saturates all of our fabrics, trims and threads.

FRENCH LAVENDER —  A neutral violet hue that varies in its intensity.

MOONLIGHT —  A glowing grey tone that varies in depth like the night sky under a moonlit reflection. Created to commemorate Bella Notte’s 25th Silver Anniversary.

FOG — Echoing the soft tones of our San Francisco skies, Fog is a neutral mid-grey, harmonizing easily with the entire palette.

CLOUD — Soothing and subtle, Cloud is a soft yet mature blue, reminiscent of a mild sky over the San Francisco Bay.

EUCALYPTUS — Inspired by the delicate green leaves of its namesake, Eucalyptus flows from a soft shade in our linens and cottons, to a shimmering green in charmeuse, to a rich blue-green in our silk velvets. Dyes fresh and sophisticated.

JUNIPER —   A profound green with a calming depth like an abundant forest. 

MINERAL — A soothing seafoam blue with grey undertones, this color transforms any room into a comforting sanctuary.

CENOTE — Named after the rich blue-green of magical underwater caverns in Mexico, Cenote is strikingly brilliant in charmeuse and richly saturated in silk velvet, a true study on the power of blue.

MIDNIGHT —  A rich indigo the color of a moonlit night, Midnight is an instant classic that adds both sophistication and interest to any ensemble. 

CORVINO — Italian for raven, Corvino is our sophisticated take on classic black.

Sizing

Where can I find the product dimensions?

Please reference the Size Guide on each product page for product dimensions. Dimensions are approximate as natural fibers can vary.

Will my inserts fit your product?

You might find that our sizes are more generous than other bedding lines. We recommend purchasing our inserts, which perfectly fit our products. When in doubt, check the Size Guide link on the product page.

How deep are your fitted sheets?

All of our fitted sheets include a 15" deep pocket to easily secure over your mattress and any additional topper you may use.

Renewal

What is Renewal?

Renewal is a collection of pieces that are dyed and ready to ship. Some pieces are first quality, and some have minor, often barely visible, imperfections, such as a tiny mended hole, a missing strip of velvet pile, a small dye inconsistency, etc. Renewal is a seasonal store that we open several times a year. Please click here to receive updates about our Renewal events.

Why does Bella Notte have a Renewal Store?

Part of our mission to create conscious, everyday luxury includes finding homes for our seconds and samples. We embrace the imperfections that arise from our handmade process, and we love that so many Bella Notte collectors do too!

What do the different Renewal Conditions mean?

Perfect: Excellent condition products and samples in retired colors or styles with no imperfections.

Nearly Perfect: Great condition pieces with minimally visible fabric or construction imperfections that may include: a wandering stitch, visible seam edge, excess fabric in quilting, a small spot of wear, small missing velvet pile, two-tone tonal variation, or large fabric blemish in weave. 

Imperfectly Bella: Good condition pieces with visible imperfections: noticeable small dye stain, a tiny mended hole or tear, thread/embroidery color inconsistency, or missing velvet pile.

What is the lead time on Renewal products?

Renewal products will ship within 2 weeks. Shipping times vary based on location.

What is the warranty policy on Renewal products?

All sales from our Renewal store are final.

What is the warranty policy on Renewal products?

Products purchased through our Renweal store are NOT eligible for warranty.

Store Locator

Where can I see products in person?

Please visit our Store Locator to find a Bella Notte retailer near you. We consider our linens to be an investment for your home (and a good night’s sleep!), and believe the best way to know the quality and hand of Bella Notte Linens is to experience it in person. You may also order fabric swatches and have them shipped directly to you.

Dealer & Trade

How do I become a Bella Notte dealer?

If you have a brick and mortar store and would like to stock Bella Notte products, you may apply through our website using our Dealer Application.

Do you have a program specific to trade accounts?

We do have a trade program. Please complete the Trade Application.

Do you have a showroom?

We have a permanent showroom at the Dallas World Trade Center that is open to licensed resellers.

Can I sell Bella Notte online?

We are not currently accepting additional online dealers.

Latest Update

When was this page last updated?

4/1/2024