Frequently Asked Questions

Orders

What payment methods do you accept?

Why was sales tax added to my order?

How do I cancel an order?

Shipping

How long will it take to ship my order?

Why does it take so long to ship my order?

Can I expedite shipping?

What carrier do you use?

Do you ship to P.O. boxes?

What are your shipping rates?

Why am I being charged duty and tax?

What happens when an item is backordered?

Returns

What is your return policy?

How will I be refunded?

How do I cancel an order?

Renewal

What is Renewal?

Why does Bella Notte have a Renewal Collection?

What do the different Renewal Conditions mean?

What is the lead time on Renewal products?

What is the warranty policy on Renewal products?

Why is there limited availability of different styles and colors in the Renewal Collection?

Warranty

What is your warranty policy?

Care

How do you recommend I care for my bedding?

Should I dry clean my linens?

What detergent do you recommend?

Can I iron or steam my Bella Notte linens?

How do I care for my inserts?

Consciously Sourced & Artisan Crafted

Where are Bella Notte’s fabrics sourced?

Where are Bella Notte’s products made?

Dyed to Order

Are items from my order guaranteed to match?

If I place separate orders, will my items match?

Why is there color variation between dye lots?

Can I order a fabric or color swatch?

Can you describe your unique colors?

Are all products dyed to order?

Where are your products dyed?

What types of dyes are used?

Materials & Natural Fibers

What’s so great about linen? Why is linen your signature fabric?

Who do you recommend linen sheets for?

Is there ever variation in linen because it’s a natural fiber?

What is the gsm of your linen?

What is Tencel™?

Sizing

Where can I find the product dimensions?

Will my inserts fit your product?

Experiencing Bella Notte

Why isn’t every product showcased in the Lookbooks and Lifestyle Inspiration galleries for sale?

Where can I see products in person?

Dealer & Trade

How do I become a Bella Notte dealer?

Do you have a program specific to trade accounts?

Can I sell Bella Notte online?